Returns, without the runaround.

If something is not right, you have fourteen days from delivery to ask for a return. One policy for every brand on the site, not a different rule per maker.

Last updated 8 August 2026

Returns

We want you to love your Clauset order. If something is not right, you can request a return within fourteen days of delivery. To be eligible:

Items must be unused, unworn and in their original condition.
Items must have their original tags and packaging.
The request must be made within fourteen days of delivery.
Some items are final sale and cannot be returned. That is stated clearly on the product page before you buy.

How to return

Email clauset.shop@gmail.com with your order number and the items you want to return, and we will send you the instructions.

You pay return postage unless the item is defective, damaged or incorrect, in which case we do.

Refunds

Once we receive and inspect your return, we refund the original payment method, within fourteen days of the piece reaching us. Your bank or payment provider may take a little longer to show it.

Damaged, defective or wrong items

Contact us as soon as you can at clauset.shop@gmail.com with your order number and photos of the item. Nothing on this page limits your rights when a piece is faulty: those run well past the fourteen-day window under the Consumer Protection Act B.E. 2522 and the Product Liability Act B.E. 2551, and the seven-day withdrawal right in the Direct Sales and Direct Marketing Act B.E. 2545 stands whatever this page says.

Questions

Anything about returns or refunds goes to clauset.shop@gmail.com, or through Contact.

This policy applies to every brand on Clauset; a brand cannot set terms less generous than these. It describes our practice honestly but has not yet been reviewed by Thai counsel. The fourteen-day window and the fourteen-day refund are the owner’s numbers, editable at any time from the admin settings panel.