Privacy

At Clauset we respect your privacy. This policy explains what personal information we collect, why we use it, and the choices you have when using clauset.shop. Clauset is an online marketplace connecting customers with independent brands and sellers.

Last updated 8 August 2026

1. Information we collect

Depending on how you use Clauset, we may collect:

Information you give us

Name
Email address
Phone number
Billing and delivery address
Account information
Order and purchase information
Anything you tell us when you get in touch
Business and product information provided by brands and sellers

Payment information

Payments are processed by our third-party payment providers. We do not need to store your full card or payment credentials on our own systems.

Collected automatically

When you use the website we receive basic technical information: IP address, browser type, device information, pages visited and how the site was used. It keeps Clauset secure and working.

2. How we use your information

We use personal information to:

Process and deliver orders
Process payments and refunds
Create and manage customer and seller accounts
Talk to you about orders, accounts or support requests
Operate and improve Clauset
Prevent fraud, misuse and security problems
Keep business, accounting and legal records
Send marketing you have agreed to receive
Comply with the law

We use your information only for legitimate business purposes and as the law permits.

3. Marketing

If you subscribe to the newsletter or other marketing, we use your email address to send updates, new arrivals, promotions and Clauset news. You can unsubscribe at any time from the link in every email, or by writing to clauset.shop@gmail.com.

4. When we share your information

We do not sell or rent your personal information.

We share it with trusted third parties only where that is needed to run Clauset:

Payment providers
Shipping and delivery providers
Website hosting and technology providers
Email and communication providers
Customer support and other service providers
The brand or seller, where your order needs it
Government authorities, where the law requires it

Each gets only what it reasonably needs. When you place an order, for example, the seller receives your name, delivery information and order details so the order can be fulfilled and shipped.

5. International transfers

Some of our service providers store or process personal information outside Thailand. Where that happens, we take reasonable steps to make sure the information keeps the protection that applicable data protection law requires.

6. How long we keep your information

We keep personal information only as long as it is reasonably needed for the purposes in this policy: providing our services, completing transactions, resolving disputes, keeping business and accounting records, and meeting legal obligations. When it is no longer needed we delete it or dispose of it appropriately, unless the law requires us to keep it longer.

7. Cookies

Clauset uses cookies and similar technologies to make the website work, remember your preferences, and keep you signed in. You can control or delete cookies in your browser settings, though parts of the site may stop working if you block the ones it needs. If we ever introduce advertising or tracking cookies, we will provide whatever consent mechanism the law requires. The cookie policy lists every cookie we set today and how long each one lasts.

8. Your rights

Under Thailand’s Personal Data Protection Act (PDPA) you may have the right to:

Ask for access to your personal information
Ask us to correct information that is wrong or incomplete
Ask us to delete it, in certain circumstances
Ask us to restrict how we process it, in certain circumstances
Object to certain kinds of processing
Withdraw consent, where the processing rests on consent
Ask for a copy of certain information in a portable format
Withdraw from marketing at any time

These rights are subject to the exceptions and requirements the law sets. To use any of them, write to clauset.shop@gmail.com.

9. Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration and disclosure. No website or electronic transmission can be guaranteed completely secure. If we become aware of a personal data breach that has to be reported, we take the steps the law requires.

10. Children's privacy

Clauset is not intended for children who are not legally permitted to use online shopping services, and we do not knowingly collect their personal information without the legal basis or consent the law requires. If you believe a child has given us personal information, tell us and we will deal with it.

11. Changes to this policy

We update this policy as Clauset grows, as our services change, or as the law changes. The latest version is always on this page, with the date it was updated at the top.

12. Contact us

Questions about this policy, or a request about your own data, go to clauset.shop@gmail.com or through Contact.

Clauset, clauset.shop. We are the controller of the personal information described here.

Clauset handles personal information responsibly and in line with applicable data protection law, including Thailand's Personal Data Protection Act (PDPA). This page describes our practice honestly but has not yet been reviewed by Thai counsel.

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